Terms & Conditions
Terms & Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add
any items that you wish to buy into the shopping cart. After you have
finished your selection, click on 'Checkout' and you will be asked for a
few details that we need to be able to complete the order.
If you can't find what you want from a Manufacturer that we supply, then please contact us for pricing.
We accept card payments. If you are shopping from outside the United Kingdom, please contact us before placing your order, so that accurate postage cost is applied, and that your card company will convert the transaction to UK Sterling (£ GBP).
We accept all major Credit/Debit Cards. Back ordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone or by Paypal.
Other Payment Methods accepted are Paypal, Official Orders (Please read message below), Payment on Account (Account Holders Only), Cheque (Please read message below) and Cash (Only on Delivery and Collections).
Offical Orders and Account Holders: We are happy to open 30 day credit accounts for genuine organisations such as schools, colleges, theatres and councils. Unfortunately, we are unable to accept Business Accounts holders on a 30 day credit facilitiy - all business user must prepay for all orders by means of payment.
We simply ask those who wish for an Account to register on Backstage Warehouse and complete an application form. Please contact us for a Application Form by email.
In all cases we require an official letterhead confirming the details on our application form, this can be faxed or posted. Full credit checks are made on all applicants.
Cutomers must then complete the registration process with your previous order number as a reference of payment. Future orders will then be applied to the 30 day credit account.
Cheque: Please conplete the checkout and select Cheque as payment. Then post the cheque for the full amount of the basket. Please make out Cheques to 'LAMPHOUSE PRODUCTION LTD'. Once it has been received, we will then deposit the cheque with our bank, and upon clear funds your order will be processed. Please allow 5-10 Days for process to be completed. Cheques are no longer accepted on collection orders.
Cash: We welcome customers who wish to use cash. This is only recommended on local delivery and collection orders. Cash can only be used as payment for sales items and not hired items, card deposit may also be required for hire orders.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. To ensure that makes can be rectified please ensure that you include a telephone number with the order.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
For Charged Orders (Payment taken)
If for some reason that the purchasing price is different to what you believed it to be, then please contact us straight away. All goods are sold and hired on good intentions, however, errors may occur from time to time. During the ordering process, whether online or over the phone, we will always tell you the price that will be charged before payment details are taken, an order confirmation will always be sent upon completion. In event of overcharging, the customer is free to return the item, where a full refund will be made except for Courier charges, subject to our standard Returns Policy. If we are at fault, then a voucher and refund will be provided subject to the fault responsiblility.
If your item is not in stock, we will back order for you. You will
always be emailed with the option to cancel your order if you would
rather not wait.|
On occasions, items are delayed due to non-stock with the manufacturer. Therefore, there will be a slight delay and will be shipped straight to you.
|Tax Charges For orders made from the UK or the European Union, 20.00% VAT is added except for EU VAT Registered Businesses. All other orders outside EU are VAT free.|
|Credit Card Security
When the order is placed at our website, credit card numbers are
encrypted using 128 bit encryption. They are only decrypted after they
reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.|
All electrical goods hold the standard manufacturers guarantee.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 689 9291 (International +44 800 689 9291) or write to us at Lamphouse Productions Ltd, Flintstones Farm, Bunkers Hill, Ridley, Kent, TN15 7EY United Kingdom|
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
To start the process of returning an item(s), please use the online form at the bottom of every page or by clicking here Returns Page Link